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F.A.Q.

Shopping Questions:

WHAT PAYMENT METHODS ARE AVAILABLE?

Paypal is the only payment method offered. You can choose between using you Paypal account or Visa, Mastercard, Maestro, American Express & Discover without signing up for an account.

Whatever method you choose to pay, the payment will be made through PayPal, a global online payment service, it is the quickest and most reliable way to make online payments. You will automatically be forwarded to the PayPal page.

HOW & WHEN WILL I RECEIVE MY CROCHET PATTERN?

You will receive your crochet pattern as soon as payment is confirmed by Paypal. Usually within a few minutes. You will the automatically receive an email including a download link for your crochet pattern.

If you choose to make an account on the page, you can access & download your crochet pattern from the Joy of Motion page as well.

Check spam folder & add Joy of Motions email address to your contact list if you don’t get your purchase immediately.

WHAT EXACTLY DOES A CROCHET PATTERN PURCHASE INCLUDE?

  1. A PDF file with the pattern.
  2. FREE support, follow up & updates.

Test the patterns quality by signing up to newsletters to download & get a free pattern to try.

HOW MANY TIMES CAN I DOWNLOAD MY CROCHET PATTERN?

Once downloaded – please keep your file safe. You will be able to download the file from the shop/email more than once – but keep it safe on your own computer as well – in case there will be changes to the pattern link in the future.

If you for some reason have lost your link, just contact Joy of Motion with order detail to get a new link for pattern download.

WHAT ARE THE REFUND POLICIES?

 We do not issue refunds for digital products (i.e. crochet patterns, digital cources) once the order is confirmed and the product link is sent. Read more here.

CAN I SELL CROCHETED ITEMS MADE WITH YOUR CROCHET PATTERNS?

YES, however: Crochet patterns can be used to produce & sell handmade, but you are required to let Joy of Motion know & credit Joy of Motion as the designer. Reselling the pattern itself is of course not accepted.

Frequently Asked Questions:

Send me an email to hello✩joyofmotioncrochet.com & I’ll get back to you as soon as possible.

I’m getting a huge amount of emails these days, & strive to answer as fast as possible.

My policy is to answer any contact within 3-5 days on weekdays, & I strive to do so. If I’m really busy I will come back to you as soon as I’m able to.
Please don’t get worried if you don’t have your answer on weekends – they are exactly that to me as well – my days off.

This means: contacting me after the working day is finished on Thursday might mean that I’m not able to contact you until Monday.

Remember there might be differences in our time-zones.

I always answer all emails.

Just send me an email & describe what you are looking for. I’m would love to hear how you’d like to work with me.

Feel free to share any blog posts & use the share buttons on the posts as much as you’d like. Pleas link back to me if you happen to mention anything you have learned from my blog or shop.

Learn more about Joy of Motion & the story on the about pages.